從英國Amazon買了原廠Xbox 360 500GB硬碟, 寄來的卻是中國仿冒品

約在上星期,我發現自我DIY的Xbox 360 500GB硬碟,由於少了Xbox 1代的虛擬程式跟磁區切割,所以無法執行 Xbox BLACK這片遊戲。然而原廠Xbox 360硬碟卻是有完整結構,就可以正常Play。

於是就上網找,看看可不可以購入500GB的原廠硬碟,後來在下面找到了

https://www.amazon.co.uk/gp/product/B00MOLZ88W/ref=od_aui_detailpages00?ie=UTF8&psc=1

Official Xbox 360 500GB Replacement Hard Drive

產品名稱不只是標示為『Official(官方)』,用的圖片也是官方原廠的包裝。

於是我就跟amazon官方下單,我再強調一次販賣者是『Amazon官方』

Sold by: Amazon EU S.a.r.L.

結果,千等萬等,等來的國際包裹卻是中國仿冒品:

All the hard drives are counterfeit goods, not the Official Xbox 360 500GB Replacement Hard Drive product.

All the hard drives are counterfeit goods, not the Official Xbox 360 500GB Replacement Hard Drive product.

All the hard drives are counterfeit goods, not the Official Xbox 360 500GB Replacement Hard Drive product.

Official Xbox 360 500GB Replacement Hard Drive?

 

根本是寄錯了! 把下面根本不是官方的產品從英國寄來給我。

Andoer® Black 250Gb 250 Gb Hard Drive Disk Hdd For Xbox 360 Slim.

Andoer® Black 250Gb 250 Gb Hard Drive Disk Hdd For Xbox 360 Slim.

如果要這種假貨,我自個DIY就好了,完全不用大老遠的跨超過半個地球,從英國買來中國假貨!

寄e-mail 給Amazon.uk 抱怨,Amazon.uk 就直接同意我辦理退貨, 並預計退還 £153.58.
(硬碟價格為 £46.8/PCS, 三個硬碟為 £140.4,也就是運費還給我了 £13.1)

Estimated refund: £153.58



可是退貨到英國運費還是我出啊? 到英國也要台幣900左右,換算之後為£23,都可以買半個硬碟了。
而且重點是我要的微軟原廠硬碟咧?

客服的答覆如下:

Hello,

Upon reviewing your email, I completely understand your concern regarding the order # and I’m truly sorry for the inconvenience caused in this regard.

Please don’t worry, I’ll give my best to assist you better.

In this case I would like to request you to return the Official Xbox 360 500GB Replacement Hard Drive  to us and, as requested, we’ll refund you as soon as the item is returned to our warehouse.

To access your personalised return label, click the link below and follow the instructions provided:

Click on the “E-mail to a friend” button and follow the instructions provided if you don’t have a printer so you can forward your return label to a friend to request that they print it for you.

If clicking on the link doesn’t work, please make sure you’re signed into the account you used to place the order. Once you’re signed in, try clicking it again or copying and pasting it into your browser’s address window.

When the refund is completed in our system, we’ll send you an e-mail letting you know the date, amount and payment details.

Once your refund has been completed by us, please allow your bank between 5-7 business days to process it.

Rest please be assured that you’ll get your refund automatically as soon as the item is returned to our warehouse.

Further I would like to suggest you, if you still want to purchase this item in perfect condition, please re-order it with fastest delivery method we’ll waive off the delivery charges for you for making up this inconvenience.

I’m very sorry about all of this. This usually doesn’t happen. I hope you’ll consider this an isolated incident and give us another chance in the future.

I hope this helps. We look forward to seeing you again soon.

說希望我能重新下單,並會減免運費。

那好,即使我要下單好了,可是你網頁就是不讓我下單寄來台灣啊!(所有店家都不接受寄到台灣),Amazon講這個有什麼屁用?

Sorry, this Seller doesn’t deliver to Taiwan

而且一來一往,我不只要損失退貨運費、包材,還有兩筆刷卡手續費。而且還是拿不到我要的商品。

於是再抱怨說,我根本無法下單!

Amazon客服答覆說:

Hello,

Upon reviewing your email, I understand your concern regarding re order of Official Xbox 360 500GB Replacement Hard Drive.

In this situation, I would have been strait away placed a replacement order for you for this item but unfortunately
the item you have mentioned – “Official Xbox 360 500GB Replacement Hard Drive" – is currently out of stock with Amazon.

I have forwarded your message to our concern department and as soon as it comes in stock we will contact you again.

Occasionally, our supply of popular items is limited and some products sell out quickly.

Perhaps you could check our website from time to time to see if this item is back in stock or if it’s available from a Seller at Amazon Marketplace.

Clicking on the blue “used and new" link on the product’s detail page takes you to items offered by Sellers at Amazon Marketplace. You’ll be given a list of available copies of an item, their condition and Sellers. Please note that we can’t source products from Marketplace Sellers.


另外就是,一定要透過官方Amazon購買,才有國外顧客退英國消費稅的服務。如果是第三業者,其都是沒有退稅服務的。

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